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Frequently Asked Questions

Where's my order?

Once your order has shipped you will receive a confirmation email which contains tracking information. You can also look up the status of your shipment on our Order Lookup page

What are your shipping charges?

Free shipping on all orders over €40 to Ireland and the rest of the EU
Shipping within Ireland: 
  • We charge a standard shipping rate of €4.50 on all orders under €40. On orders over €40, we pay the shipping fee. 
  • Orders are sent via An Post tracked delivery.

Shipping to the UK:

  • We charge a standard shipping rate of €8.25 on all orders. 

Shipping to rest of the EU:

  • We charge a standard shipping rate of €15 on all orders.

Shipping to the rest of the world:

  • We charge an international shipping rate of €25 on all orders.

Excluded countries (due to cost of shipping):

  • Bosnia & Herzegovina, Montenegro, Liechtenstein, Norway, Serbia, Switzerland
     

    What's your refund policy?

    Simply put, if you're not happy, we're not happy. If within 14 days of receiving your package, you discover that something is not quite right then please contact us at hello@therecordhub.com and we'll do our best to make it right.
     

    Which countries do you ship to?

    All except those excluded above. There are also some restrictions in place due to COVID-19. Please see our shipping page for more info.
     

    How long does delivery take?

    All our orders are shipped from our warehouse in Ireland by tracked shipping.
     
    Location
    Estimated Shipping Time
    Ireland
    1-2 business days
    United Kingdom
    2-3 business days
    Europe
    4-5 business days
    Rest Of The World 8-10 business days 
     

    How do Pre-Orders work?

    Each pre-order album has an associated release date listed and will ship on or very close to that date. If you place an order with pre-order products and "available now" products together, your entire order will ship on the latest pre-order date of any pre-order products. If you have further questions, please contact us at hello@therecordhub.com

    Can I track my order?

    Yes, all our orders are sent via tracked shipping. Once your package has left our warehouse you will be sent an email with tracking details. Please note that it can sometimes take up to 24 hours for this tracking info to become active.
     

    What currency am I charged in?

    We can process orders in most major currencies. Simply select the currency you wish to be charged in from the drop-down menu at the top of the page. Currencies available: EUR, GBP, USD, CAD, AUD, NZD, DKK, HKD, JPY, SGD

    Do you have a rewards/loyalty scheme?

    We do. To join, simply go to our Rewards page and in the pop-up window, click Join Now. If you've already created an account when you checked out on a previous purchase you can use those details to login. 

    For every €1 you spend you get 10 points. And for every 100 points you accrue you get €1 worth of store credit to spend on a subsequent purchase.

    Also, for every friend you refer, you get 500 points (€5) - you can get your referral link to share when you login. Just share the link and when a friend makes a purchase via your link, you'll get 500 points.

    The sooner you join the sooner you'll start accruing points. 

    Do you accept One4All Vouchers?

    We do accept One4All, but due to an EU Anti-Money Laundering Directive that came into force in January 2020, any orders over €50 will be declined. If you make an order with a total value under €50, it will be accepted.

    Are product images accurate?

    As much as possible our product images give an indication of what you should receive. There may be colour shading variations however, as they are graphical representations.