Frequently Asked Questions
Brexit Proof Vinyl Shopping In Ireland
The Record Hub is 100% Irish and based in Dublin. This means that Republic of Ireland customers will face no extra VAT or Customs charges on any of their purchases. The price you see at checkout is the final charge.
As we are based in the Republic Of Ireland, this also means that there are minimal expected delays in your Irish delivery. All Republic Of Ireland orders are direct to your door and completely trackable thanks to our delivery partners at An Post.
If you need further assistance with your order you can contact us at firstname.lastname@example.org
UK Based Customers
As Brexit challenges continue to impact us all, we have taken then hard decision to pause all UK based orders for the time-being. This is due to the fact that Customs Processing on orders to the UK is adding considerable delays to delivery. Prolonged delivery is not something we want to burden our customers with. Prompt and trustworthy delivery is something which we pride ourselves on and we hope to be back up and accepting UK based orders very soon.
For any queries relating to existing UK based orders, please contact email@example.com
Where's my order?
Once your order has shipped you will receive a confirmation email which contains tracking information. You can also look up the status of your shipment on our Order Lookup page.
Please note, due to the current Level 5 lockdown restrictions, there is an unprecedented strain on the An Post delivery system. While Republic of Ireland orders will feel limited effect, there will be certain delays to some orders due to An Post network congestion as a result of Brexit and Level 5 restrictions. However, once you have received your tracking number from us it means that your order has been shipped to An Post and it’s making its way to you. Please check your tracking number for the latest updates to your delivery and allow up to 5 working days for delivery from time of order. All orders on TheRecordHub.com are trackable via An Post.
What are your shipping charges?
- We charge a standard shipping rate of €4.50 on all orders under €40. On orders over €40, we pay the shipping fee.
- Orders are sent via An Post tracked delivery.
Shipping to the UK:
- Temporarily suspended due Brexit restrictions.
Shipping to rest of the EU:
- We charge a standard shipping rate of €15 on all orders.
Shipping to the rest of the world:
- We charge an international shipping rate of €25 on all orders.
Excluded countries (due to cost of shipping):
- Bosnia & Herzegovina, Montenegro, Liechtenstein, Norway, Serbia, Switzerland
What's your refund policy?
Which countries do you ship to?
How long does delivery take?
|Location||Estimated Shipping Time|
|Ireland||1-2 business days|
|United Kingdom||2-3 business days|
|Europe||4-5 business days|
|Rest Of The World||8-10 business days|
How do Pre-Orders work?Each pre-order album has an associated release date listed and will ship on or very close to that date. If you place an order with pre-order products and "available now" products together, your entire order will ship on the latest pre-order date of any pre-order products. If you have further questions, please contact us at firstname.lastname@example.org
Can I track my order?
What currency am I charged in?
Do you have a rewards/loyalty scheme?
We do. To join, simply go to our Rewards page and in the pop-up window, click Join Now. If you've already created an account when you checked out on a previous purchase you can use those details to login.
For every €1 you spend you get 10 points. And for every 100 points you accrue you get €1 worth of store credit to spend on a subsequent purchase.
Also, for every friend you refer, you get 500 points (€5) - you can get your referral link to share when you login. Just share the link and when a friend makes a purchase via your link, you'll get 500 points.
The sooner you join the sooner you'll start accruing points.
Do you accept One4All Vouchers?
We do accept One4All, but due to an EU Anti-Money Laundering Directive that came into force in January 2020, any orders over €50 will be declined. If you make an order with a total value under €50, it will be accepted.
Are product images accurate?
As much as possible our product images give an indication of what you should receive. There may be colour shading variations however, as they are graphical representations.