Frequently Asked Questions
Where's my order?
Once your order has shipped you will receive a confirmation email which contains tracking information. You can also look up the status of your shipment on our Order Lookup page.
What are your shipping charges?
- We charge a standard shipping rate of €4.50 on all orders under €40. On orders over €40, we pay the shipping fee.
- Orders are sent via An Post tracked delivery.
Shipping to the UK:
- We charge a standard shipping rate of €8.25 on all orders.
Shipping to rest of the EU:
- We charge a standard shipping rate of €15 on all orders.
Shipping to the rest of the world:
- We charge an international shipping rate of €25 on all orders.
Excluded countries (due to cost of shipping):
- Bosnia & Herzegovina, Montenegro, Liechtenstein, Norway, Serbia, Switzerland
What's your refund policy?
Which countries do you ship to?
How long does delivery take?
|Location||Estimated Shipping Time|
|Ireland||1-2 business days|
|United Kingdom||2-3 business days|
|Europe||4-5 business days|
|Rest Of The World||8-10 business days|
How do Pre-Orders work?Each pre-order album has an associated release date listed and will ship on or very close to that date. If you place an order with pre-order products and "available now" products together, your entire order will ship on the latest pre-order date of any pre-order products. If you have further questions, please contact us at firstname.lastname@example.org
Can I track my order?
What currency am I charged in?
Do you have a rewards/loyalty scheme?
We do. To join, simply go to our Rewards page and in the pop-up window, click Join Now. If you've already created an account when you checked out on a previous purchase you can use those details to login.
For every €1 you spend you get 10 points. And for every 100 points you accrue you get €1 worth of store credit to spend on a subsequent purchase.
Also, for every friend you refer, you get 500 points (€5) - you can get your referral link to share when you login. Just share the link and when a friend makes a purchase via your link, you'll get 500 points.
The sooner you join the sooner you'll start accruing points.
Do you accept One4All Vouchers?
We do accept One4All, but due to an EU Anti-Money Laundering Directive that came into force in January 2020, any orders over €50 will be declined. If you make an order with a total value under €50, it will be accepted.
Are product images accurate?
As much as possible our product images give an indication of what you should receive. There may be colour shading variations however, as they are graphical representations.